Commitment to Accessibility

King Marketing Ltd. is committed to treating all individuals in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner.

We will do so by preventing and removing barriers to accessibility and by meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and the Integrated Accessibility Standards Regulation (“IASR”).

Accessible Customer Service

King Marketing Ltd. is committed to excellence in serving all customers, including persons with disabilities.

We will:

  • Communicate with people with disabilities in ways that take into account their disability.
  • Serve people with disabilities who use assistive devices.
  • Welcome support persons accompanying individuals with disabilities.
  • Welcome service animals on parts of our premises that are open to the public unless otherwise prohibited by law.
  • Provide notice of temporary disruptions affecting accessible services or facilities whenever reasonably possible.

Information and Communications

King Marketing Ltd. is committed to making our information and communications accessible to people with disabilities.

Upon request, we will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner and at a cost no greater than the regular cost charged to other persons.

We will consult with the individual making the request to determine the suitability of an accessible format or communication support.

Our website and web content will strive to conform with applicable Web Content Accessibility Guidelines (WCAG) requirements as required under the AODA.

Employment Accessibility

King Marketing Ltd. is committed to fair and accessible employment practices.

We will:

  • Notify employees and applicants about the availability of accommodations for applicants with disabilities during the recruitment process.
  • Provide accommodations during the hiring process upon request.
  • Inform employees of policies supporting employees with disabilities.
  • Develop individualized workplace emergency response information where required.
  • Support accessible return-to-work processes where applicable.
  • Take accessibility needs into account during performance management, career development, and redeployment processes.

Training

King Marketing Ltd. will provide accessibility training to employees, contractors, and other individuals who interact with the public or participate in developing company policies.

Training will include:

  • The purposes of the AODA
  • Requirements of the Accessibility Standards for Customer Service
  • Requirements of the Integrated Accessibility Standards Regulation
  • The Ontario Human Rights Code as it relates to persons with disabilities
  • How to interact and communicate with people with various types of disabilities

Training will be provided as soon as practicable and updated as required by legislative changes.

Records of training will be maintained as required by law.

Feedback Process

King Marketing Ltd. welcomes feedback regarding accessibility and the manner in which we provide services to persons with disabilities.

Feedback may be provided through the following methods:

Email: info@kingmkt.com
Phone:  1-877-844-5464
Mail: 4-2905 Argentia Rd, Mississauga, ON, L5N 8G6, Canada

Feedback requests and complaints will be reviewed and responded to in a timely manner.

Accessible formats and communication supports for the feedback process are available upon request.

Notice of Temporary Disruptions

In the event of a planned or unexpected disruption to services or facilities used by persons with disabilities, King Marketing Ltd. will provide notice promptly.

The notice will include:

  • The reason for the disruption
  • Anticipated duration
  • Alternative facilities or services, if available

Notice may be posted on our website, at our premises, or through other reasonable methods.

Multi-Year Accessibility Plan

King Marketing Ltd. is committed to developing and maintaining a multi-year accessibility plan outlining our strategy to prevent and remove barriers and meet our obligations under the AODA.

The accessibility plan will be reviewed and updated periodically and will be made available upon request in an accessible format.

Requests for Accessible Formats

Individuals may request accessible formats and communication supports by contacting us using the information below:

Email: info@kingmkt.com
Website: King Marketing Ltd.

We will work with the individual to provide suitable accessible formats or communication supports in a timely manner.

Policy Review

This policy will be reviewed and updated as necessary to ensure ongoing compliance with applicable accessibility legislation and best practices.

Contact Information

If you have questions about this policy or require accessible formats or communication supports, please contact:

King Marketing Ltd.
www.kingmkt.com
Email: info@kingmkt.com
Phone: 1-877-844-5464
Address: 4-2905 Argentia Rd, Mississauga, ON, L5N 8G6, Canada